Privacy Policy

1. Introduction

Welcome to Happy Grocers. We deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy serves as a transparent guide to how we manage, process, and safeguard your personal information when you interact with our digital platforms, be it through our website, mobile application, or other associated services (hereinafter referred to as "Services").

In our digital era, we understand the significance of ensuring that your data remains private and secure. This policy will provide insights into:

  • The types of personal information we collect
  • The reasons we collect them
  • How we handle and protect your data
  • Your rights concerning your personal data
  • Your trust is invaluable to us. Thus, we prioritize adopting best practices and stringent measures to maintain that trust.

By accessing or using our Services, you signify your acceptance of this Privacy Policy. If you do not agree with our policies and practices, we urge you not to use our Services. We also recommend revisiting this policy periodically, as it may undergo changes to reflect new practices or regulatory requirements.

Thank you for placing your trust in Happy Grocers. We are devoted to preserving that trust through transparency, commitment, and diligence in our data practices.

2.1. Direct Information

We collect specific information from you to provide a seamless experience, tailor our Services to your needs, and facilitate any transactions or interactions you have with Happy Grocers.

Here’s a breakdown:

  • Full Name - Helps us personalize your experience and is essential for order processing and customer support.
  • Email Address - Enables us to send order confirmations, updates, newsletters, and address any customer support queries.
  • Billing and Shipping Address - Required to process, confirm, and deliver your orders accurately. It also aids in verifying your identity and preventing fraudulent activities.
  • Payment Information - Necessary for transaction processing. Note that we adhere to high-level security standards to encrypt and protect this data.
  • Other related information - Depending on the nature of your interaction with our Services, we might need additional details to cater to specific requests or enhance your user experience.
2.2. Automated Information

Automated data collection provides insights into user behavior, allows optimization of our Services, and helps diagnose technical issues for a smoother user experience.

Here’s what we collect and why:

  • Device Information (device type, operating system, unique device identifier) - Helps us optimize our app or website's performance based on the device you're using. It also aids in troubleshooting and enhancing security.
  • Log Information (IP address, usage data, crash reports) - Assists in monitoring the health of our Services, understanding user interaction patterns, and troubleshooting any issues or disruptions.
  • Location Data (if given permission) - Enables features like store locators, delivery services, and localized promotions. Your explicit consent will always be sought before accessing this data.
  • Cookies and similar tracking technologies - Essential for remembering user preferences, enhancing website functionality, and delivering targeted advertisements. Our Cookie Policy provides an in-depth understanding of this.

Remember, our primary goal in collecting this information is to provide an enriched, secure, and efficient user experience. We have implemented stringent measures to ensure that your data remains protected at all times.

3. How We Use Your Information

It's essential to understand not just what information we collect, but why we collect it. Every piece of data we gather is with the intent of offering you a better, more seamless experience with Happy Grocers. Below is a detailed description of how your information plays a pivotal role in our operations:

Process Transactions and Send Notifications About Your Transactions

Purpose - To provide a smooth shopping experience, from selection to payment to post-purchase feedback.

When you make a purchase or engage in any transaction within our Services, we use your information to ensure accuracy, prompt delivery, and transaction confirmation. Notifications serve as your digital receipt, keep you updated on order status, and ensure transparency in our dealings.

Detect and Prevent Fraud

Purpose - To maintain a safe environment for all our users.

We employ advanced algorithms and manual checks using the data provided, such as payment information, IP address, and more, to identify suspicious activities. In instances where fraudulent actions are detected, necessary actions are taken, including informing relevant authorities if required.

Improve and Optimize Our Services

Purpose - To ensure that our Services remain current, user-friendly, and beneficial.

Feedback, usage patterns, crash reports, and more provide invaluable insights. By analyzing this data, we can identify areas of improvement, introduce new features, and refine existing ones to better cater to your needs.

Respond to Queries and Support Requests

Purpose - To offer prompt assistance and foster a strong relationship with our users.

When you reach out to us, whether it's a query, feedback, or a support request, we access your user information to provide tailored responses, address concerns accurately, and expedite resolution.

Comply with Legal Obligations

Purpose - To ensure our operations align with legal and regulatory frameworks.

On occasions, we may be required to disclose certain user information to comply with legal mandates or as part of judicial proceedings. Such disclosures are always done in adherence to the relevant laws and with utmost discretion.

In essence, your data aids us in maintaining the integrity, efficiency, and excellence of our Services. Rest assured, every piece of information is used responsibly and ethically, ensuring your privacy is never compromised.

4. Data Sharing and Disclosure

Protecting your personal data is one of our core commitments at Happy Grocers. While we prioritize your privacy, certain operational necessities and legal requirements might mandate data sharing. To maintain transparency and trust, below is a detailed overview of the scenarios when your data might be shared:

Service Providers Assisting Our Operations

Purpose:To ensure smooth functioning, we collaborate with external entities that specialize in certain operational domains.

Our collaborations might include, but are not limited to, payment gateways for seamless transactions, web hosting services to ensure our platform's uptime, third-party analytics services for enhanced user experience optimization, and customer support tools to address user queries. All our service providers are bound by contractual obligations to maintain the confidentiality and security of personal data they process on our behalf.

Law Enforcement and Legal Compliances

Purpose - To align with statutory mandates and ensure the safety of our platform and its users.

While it's a rare occurrence, there might be situations where we are legally compelled to share certain user data with law enforcement agencies. This can arise due to court orders, legal processes, or when we believe, in good faith, that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Successor Entity in Case of Business Transitions

Purpose -To ensure the continued provision of Services in the event of significant business changes.

In instances of mergers, acquisitions, restructurings, or sale of assets, user data might be one of the transferred assets. However, in such cases, you will be notified beforehand. The successor entity will be obligated to use your personal data in a manner consistent with our Privacy Policy unless you consent otherwise.

5. Data Retention

At Happy Grocers, we uphold a strict data minimization principle, ensuring that we don't hold onto your personal information any longer than is absolutely necessary. Here's a detailed overview of our data retention practices:

Purpose-driven Retention - We store your personal information primarily to facilitate your use of our Services, from processing transactions to providing customer support. Once the primary purpose for collecting a particular data set is fulfilled, we initiate processes to remove it.

Legal and Regulatory Requirements -Some laws and regulations might necessitate the retention of certain personal information for set periods. This includes, but is not limited to, financial transaction information for tax-related purposes or data that might be pertinent to pending or potential litigation. In such cases, the data retention duration is determined by the respective legal provisions.

Account Termination -If you choose to close your account with Happy Grocers, we will begin the process to delete or anonymize your personal data. However, there might be a short lag between account termination and data deletion to ensure that there are no pending transactions or unresolved issues. Note that any content or data you might have shared publicly (e.g., reviews) might remain visible post-account termination, albeit without directly identifiable information.

Automated Data Archival and Deletion -Our systems are designed to automatically archive and eventually delete data that is no longer active or required. This ensures that outdated, redundant, or unnecessary data doesn't clog our systems or pose undue privacy risks.

Data Integrity and Accuracy - We take measures to ensure that the personal data we continue to retain is accurate and up to date. We encourage users to regularly review and update their profiles to aid this.

Always remember, our data retention practices are molded by a commitment to your privacy and security, ensuring that your personal data remains protected throughout its lifecycle with us.

6. Data Protection Rights (GDPR)

Your trust is paramount to us, and we're committed to ensuring that you can manage and control your personal data. As per the General Data Protection Regulation (GDPR), if you are within the European Economic Area (EEA), you are granted specific rights regarding your personal data. Here's a detailed breakdown:

Right to Access - This right ensures you can access and obtain a copy of your personal data that we hold. This helps you understand why and how we use your data. If requested, we can provide this data in a common electronic format.

Right to Rectification - If you believe any of the personal data we hold about you is incorrect or incomplete, you can request corrections. We will promptly correct any inaccuracies or complete any partial data upon verification.

Right to Erasure (Also known as the "Right to be Forgotten") - Under specific circumstances, you can ask for your personal data to be deleted. This includes when the data is no longer necessary for the purpose for which it was collected, you withdraw consent, or there's no legitimate reason for us to keep it.

Right to Restrict Processing - There are instances where you may wish us to retain your data but stop processing it. This could be in situations where you believe the data is inaccurate, and you'd like us to verify its accuracy.

Right to Object to Processing - You have the right to object to our processing of your personal data for direct marketing purposes or when processing is based on legitimate interests unless we can demonstrate compelling legal grounds for the processing.

Right to Data Portability - You can request a copy of the personal data you provided to us in a structured, machine-readable format. You also have the right to have this data transmitted to another data controller where technically feasible.

Right to Lodge a Complaint - If you feel that your rights under GDPR have been infringed upon, you have the right to lodge a complaint with the appropriate data protection authority in your country.

Exercising these rights is straightforward with Happy Grocers. For any requests or queries related to your GDPR rights, please contact our Data Protection Officer at commit to addressing your concerns in a timely and transparent manner. Remember, there might be exceptions or restrictions to these rights based on specific circumstances, but we'll always communicate transparently with you about such cases.

7. Children's Privacy

Protecting the privacy of young children is especially important to us. Here's our policy in detail:

Age Restrictions -Happy Grocers’ Services are not designed or directed for children under the age of 13. We do not intentionally solicit, collect, or maintain personal information from individuals in this age group.

No Collection of Child Data - We strictly adhere to laws and regulations pertaining to the protection of children's online privacy. Our Services are general audience services, and we do not knowingly collect any personal data from children under the age of 13 without obtaining verifiable parental consent.

Actions Upon Detection - If we become informed that we have inadvertently received personal information from a child under the age of 13 without the requisite parental consent, we will delete such information from our records. Furthermore, we will take immediate steps to terminate any accounts associated with such a child and ensure that they can no longer access our Services.

Reporting and Concerns - Parents or guardians who believe that their child has provided personal data to us without their consent should contact us immediately at We will work diligently to address the issue and take necessary corrective actions.

Parents and guardians are encouraged to monitor their children's online activities and guide them about safe internet practices. We believe that with collective responsibility, we can ensure a safe digital environment for our young users.

8. Security

Ensuring the confidentiality, integrity, and availability of your data is our top priority. Here's how we uphold these standards:

Encryption - We employ strong encryption techniques both at rest and in transit to ensure your data remains inaccessible to unauthorized parties. All sensitive information you provide (such as payment details) is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption.

Regular Audits & Monitoring - Our systems are regularly audited for potential vulnerabilities and security gaps. Continuous monitoring tools alert us of any suspicious activities, allowing for prompt responses to any potential threats.

Access Control - We strictly regulate access to your data on a need-to-know basis. Only authorized personnel with specific roles undergo rigorous training and are granted access, and they are mandated to maintain the confidentiality of the data they handle.

Backup & Disaster Recovery - We conduct regular backups of your data to prevent data loss. In case of any unforeseen events or disasters, our recovery plans are primed to restore data with minimal downtime.

Third-Party Vendors - We vet all third-party vendors and partners to ensure they maintain strong security standards. They are bound by strict confidentiality agreements, and we review these practices regularly.

User's Role in Security - While we take comprehensive steps to ensure data security, you also play a crucial role. We encourage you to use strong, unique passwords, enable two-factor authentication where available, and be vigilant about the security of your own devices and networks.

Please note that no method of electronic transmission or storage is 100% secure. Therefore, while we strive to use best-in-class security practices to protect your personal information, we cannot guarantee its absolute security. If you have any security-related concerns, please contact us at

9. Changes to This Privacy Policy

Your trust and understanding are vital to us. As our Services evolve and as legal frameworks and industry standards update, it may be necessary for us to make changes to this Privacy Policy. Here's how we handle updates:

Notification - Before implementing significant changes, we'll notify you through prominent means, such as a notification within our application or an email to your registered address. Minor changes or clarifications might be communicated via updates on our website or application.

Review Period - For major changes, we aim to provide at least 30 days' notice, allowing you to review the changes before they become effective. This ensures you always know how your information is used and protected.

Your Continued Use - Your continued use of our Services after the revised Privacy Policy becomes effective indicates your acceptance of the updated terms. If you disagree with any changes, you have the option to discontinue using our Services.

Previous Versions - For transparency, we maintain an archive of previous versions of our Privacy Policy. You can request access to these past versions by contacting us at

Staying informed about how your data is used and protected is your right. We encourage you to periodically review this Privacy Policy and reach out with any questions or concerns.

10. Third-Party Services

Using our Services means you may encounter links or integrations with third-party websites, products, or services. While we aim to provide you with valuable tools and resources, it's essential to understand our relationship with these third parties:

Links and Integrations - For your convenience or to enhance our Services, we might include links to third-party websites or allow integrations with third-party services. These can range from payment gateways to social media sharing tools.

No Affiliation - The mere presence of a link or integration does not imply endorsement, approval, or partnership with such third parties. These entities operate independently of Happy Grocers.

Independent Policies -These third-party websites and services have their own privacy policies and terms of service. When you interact with them, your rights and how your data is processed are governed by their respective policies. We strongly advise you to review the privacy policies of every third-party service you visit or utilize.

Liability Disclaimer - Happy Grocers cannot be held responsible or liable, directly or indirectly, for any damage, loss, or issues caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, or services available on or through any third-party websites or services.

Security Considerations - Remember that third-party websites might operate under different security standards. Always ensure you're interacting with a secure website, especially when sharing sensitive personal information.

We encourage our users to be aware when leaving our Services and to be discerning about which third-party services they choose to interact with. If you have concerns about a specific third-party link or integration found within our Services, please contact us at

11. Compliance with App Stores

At Happy Grocers, we prioritize ensuring that our Services align with the high standards set by major platforms on which our applications are hosted.

Meeting Platform Standards - We have designed our privacy practices, data handling mechanisms, and user interactions to comply fully with the guidelines and requirements established by the Apple App Store and the Google Play Store. This includes adherence to their data protection mandates, transparency obligations, and other user-centric policies.

Continuous Monitoring and Updates - We actively monitor updates and changes to the guidelines of these platforms. Our team is dedicated to promptly adapting our Services, if needed, to any modifications in platform requirements.

Open Dialogue with Platforms - If either the Apple App Store or Google Play Store raises concerns or requires clarifications about our data practices or any other aspect of our application, we are committed to addressing these queries in a timely and transparent manner.

Feedback Loop - We value feedback from our user community and the platforms that host us. If you ever spot discrepancies or have suggestions regarding our compliance with App Store policies, please let us know. Your feedback is instrumental in maintaining our high compliance standards.

To ensure an ongoing trustful relationship with our users and hosting platforms, Happy Grocers promises to uphold the stipulations in this section. If you have questions about our compliance or any other aspect of this policy, don't hesitate to reach out at

12. Contact Us

At Happy Grocers, we prioritize our users' concerns and questions regarding our data practices and this Privacy Policy. We believe in maintaining an open channel of communication with our users to ensure trust and transparency.

Direct Communication

Email - For immediate assistance or to address any concerns related to this Privacy Policy, please email us at dedicated team ensures that every inquiry is responded to promptly.

Postal Mail

Address: For written communications or formal concerns, you can reach out to us at:

Happy Ground Co,.Ltd
360 Chaiyapruk 2, Sukhumvit 65, Bangkok, 10110, Thailand

We recommend sending any sensitive or urgent communications through a trackable mail service to ensure timely receipt.

Feedback and Suggestions

We value your feedback and are always striving to enhance our services. If you have suggestions on how we can improve or if there's something you believe we should be doing differently, please let us know.

Your comfort and trust are essential to us. Whether it's a simple question or a significant concern, don't hesitate to reach out. Our commitment is to ensure that your experience with Happy Grocers remains positive and secure.

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